Refund Policy
Only under the following conditions , we will issue you a full refund or immediately send a replacement product.
If a product is damaged in shipment or a wrong item is shipped
It is important to contact Customer Service as you may not need to return your item. In your e-mail, please reference your invoice number and the reason for return.
Reasons for Return: ·
Damaged
Incorrect item shipped
Wrong size
Expired
A customer service staff will respond promptly with a return confirmation message with instruction on how to ship the product back to us.
Orders not received
Rarely, parcels do go astray. In order for us to track a shipment, please select "EXPRESS" for Canada and United States.
For orders shipped via "EXPRESS" which is traceable, a replacement order or refund will be issued.
For orders shipped via " AIR " which is non-traceable, NO replacement order nor refund will be issued.
Note: The actual delivery time may be longer if it is held in custom for inspection. Please give it a good 2 weeks before contacting teamdrugs.com.
Shipping Policy
Order Processing:
Orders received before 6:00 p.m. Eastern Time (ET) Monday through Friday will be processed the same day and shipped out the next day if the item(s) is in stock.
Orders received on Saturday and Sunday will be processed on Monday and shipped out on Tuesday.
All prices are in Canadian Funds. Due to limitation of the shipping software, acutal shipping cost may differ from what is posted here. Customers will be notified by email any extra shipping cost. Upon approval, that amount will be charged on your credit card. Otherwise a full refund will be issued.
Delivery Time
US Express Post " 4 days shipping" is delivered by United States Postal Service. The normal delivery time is 3 days to 7 days depending on your location. Regualr Air Parcel takes 5 to 10 business days. Canada Express post takes 2 to 4 business days. International shipping is only done by Air Parcel for orders less than 1 kg and by Express Post for orders over 1 kg or over CAN $100. Shipping discrepancy will be charged.
Tracking Orders
This is only available for orders shipped via Express Post ( US and Canada only). Please log on http://www.canadapost.ca/business/tools and key in the tracking number. Upon delivery, a confirmation email is sent to customer with a tracking number.
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